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Fraudulent Account in my name

S
Community Member

Hi,

I received a letter today with a direct debit instruction for a ID Mobile account in my name, but I don’t have an ID Mobile account and have never set one up.

I have a crime reference number, can someone please contact me asap so I can resolve this matter.

Thank you

Best answer by andewhite

Okay @simonhenry, sorry to hear about fraudulent use of your details. iD Mobile tell you to contact them using their online live chat in these cases. 
If I was in this position, I’d contact iD customer service privately using Facebook Messenger, or send a Twitter DM. 

The support teams work until 8pm weekdays.

 

 

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3 replies

andewhite
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  • andewhite
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  • 12550 replies
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  • July 11, 2023

Okay @simonhenry, sorry to hear about fraudulent use of your details. iD Mobile tell you to contact them using their online live chat in these cases. 
If I was in this position, I’d contact iD customer service privately using Facebook Messenger, or send a Twitter DM. 

The support teams work until 8pm weekdays.

 

 

Forum member (non-iD).
S
1 person likes this
  • S
    simonhenry
S
Community Member
  • simonhenry
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  • Community Member
  • 0 replies
  • July 11, 2023

Thank you

andewhite
1 person likes this
  • andewhite
    andewhite
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • July 11, 2023

Hey @simonhenry,

Getting in touch will be the quickest way to report this.

If you do need help with this, please let us know and we’ll be able to get this flagged.

Mohammed

 

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