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Fraudulent Account set up in my name


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36 replies

  • Community Member
  • 0 replies
  • June 3, 2021

RedRed... You should have all my records from 2 months ago with action fraud number in. Can you please let me know when this is sorted out thank you Katie. 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • June 3, 2021

Hi @RedRed,

 

We’ll drop you a Private Message now to get this logged for you.

 

Will


  • Community Member
  • 0 replies
  • June 3, 2021

Can you please get back to me. I want this sorted out. I thought it was sorted. As you sent me a letter saying sorry this has happened to me. And the account is closed. I really don't need this stress right now. I'm working alot and haven't got time for all this. That wasn't even me who set it up. Start. ing to wind me up to be honest. The next letter I get I will give to the police or just throw it away. And not even opening it 


Hi  - like many others here, myself and my wife have each been targetted and have received mail showing accounts have been opened for each of us by someone fraudulently using our names and address. 

I have spent hours on your phone lines to no avail.  Please can someone contact me urgently to get the accounts closed.

 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • June 4, 2021

Hi @mrandmrsgot scammed,

 

We’ll drop you a Private message now to get this logged accordingly for you.

 

Will


Hi  -  my husband as already reported someone fraudulently using our names and address to open an account with you.  It is unbelievable that you require me to open and register a separate id profile to report this to you. 

Please can someone contact me urgently to get the accounts closed.


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • June 7, 2021

Hi @RedRed 

We are sorry to hear you recieved a bill regarding this account. We can see you are speaking with the team through Private Message who are looking into this. As soon as the team have got an update from the billing team they will message you through Private Message. Thank you for your continued patience. 

-Mohsin


Hi all  - just following up on this  - any news please  - not had any response despite providing all information requested.  Thanks


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • June 8, 2021

Hi @mrsandmrgot scammed,

We will send you a PM now to help further.

Ryan


  • Community Member
  • 0 replies
  • June 9, 2021

Hello,

The same happened to me. I received such a letter and the details of a Direct debit in a new bank account under my name. 

I have reported it to Action Fraud and have a reference number.

Please close the account immediately and give me proof to such effect.

I’m waiting for a private message.


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • June 9, 2021

Hi @qwerty95,

We’re sorry to hear about what has happened. We will send you a Private Message as requested. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview


Ryan