Fraudulent Account set up in my name | Join the discussion, ask questions, share advice.

Fraudulent Account set up in my name

  • 12 January 2022
  • 1 reply

I’m not an ID Mobile user but I have just received a letter which claims an account has been set up in my name. I've tried to report the fraud on live chat but wasn't able to as I don't have a crime reference number.

I can send a photo of the letter containing all the details privately, as well as proof of identification.

​​​​Can this be investigated for me, please?


1 reply

Userlevel 8
Badge +9

Hi @Peter Warner,


We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

We’ll see you there.




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