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Getting Error 38 when messaging adult content shortcodes

  • October 29, 2023
  • 1 reply
  • 187 views

I've recently swapped from EE to ID and I've been unable to text premium adult shortcodes 89126 and 69997. My adult content filter is off and my extra bills cap is set to £31. All normal SMS/MMS are sending as normal.

The shortcodes aren't being able to send but I've been able to phone the premium rate number on ID

Best answer by Tom

Hi @BillsFanUK 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • Answer
  • October 30, 2023

Hi @BillsFanUK 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom