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Question

H3G notification of payment on bank statement

  • December 6, 2023
  • 6 replies
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Hi, I am up to date with payments to ID mobile however the most recent payment shows on bank statement as H3G.

 

The bill is uptodate and when out and about the phone does not work.  Notifications are not being received and only received when indoors when connected to wifi.

 

The phone is needed to keep in touch with children.

 

thanks

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6 replies

andewhite
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  • December 6, 2023

Payments to iD Mobile appear as iD Mobile on bank statements @Zed375 - H3G would be another service provider perhaps. 


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  • December 6, 2023

I appreciate your answer but no, there is no other provider.  They’ve taken DD but phone is not working, very frustrating.  Always having problems with ID mobile will be looking to leave.

 


andewhite
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  • December 6, 2023

H3G is not iD Mobile @Zed375

In your position, I’d be talking to my bank about payments to H3G.  

My direct debit payments to iD Mobile appear as a payment to “iD Mobile Limited” on my bank statements.


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  • December 6, 2023

why is the chat not showing

 


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  • December 6, 2023

I need a PAC code and unable to text from mobile phone as stating there is no network despite paying bill.  Getting extremely frustrated by the minute

 

 


andewhite
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  • December 6, 2023

Yeah @Zed375, iD can be incredibly frustrating when something goes wrong. 

Perhaps try sending them a private message using Facebook Messenger or a DM on X (formerly Twitter), to get your PAC 🤞