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handset return


Sean Mercer
New
 Contributor

I'm around 6 months into a,2 year contract with a s23. The phone seems to have an issue with the microphone where people say I'm very quiet. It's been sent off to be repaired by Samsung and they replaced some motherboard on the phone. Happy days.   But I've still got the very quiet microphone. Sometimes people say it goes crack and then loud their end and it happens on everyone I speak to. How many times does it need repairing before they deem it as replaceable. Or where do I stand? 

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3 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 462 replies
  • March 25, 2024

Why aren’t you contacting SAMSUNG?


Sean Mercer
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • March 25, 2024

Because my contract is with ID. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • March 27, 2024

Hi @Sean Mercer,

Welcome to the Community!

I would advise visiting your local Curry’s store and the handset can be checked.

If you require further assistance from us please let us know.

 

Kash