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Have NOT received SIM card, so please cancel my new contract/plan ASAP

S
Community Member

I ordered my sim card (order ref 126601996) for a new monthly contract/plan 6 days ago and I still have NOT received it. The tracking record from DPD shows that the item was delivered but I couldn’t find it in my postbox or anywhere surrounding my living address. 

As a result, I would like to request to cancel my new contract/plan as soon as possible. Could you please help to get it resolved? I don't expect to make any payment for it since the sim has never been received by me.

Many thanks. Look forward to hearing from you soon.

Best answer by Tom

Hi @sbs5482 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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4 replies

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • Answer
  • May 19, 2023

Hi @sbs5482 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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T
Active Contributor
  • TimKnox
  • Active Contributor
  • 5 replies
  • September 26, 2023

Hi

I have not received my sim card despite ordering it over a week ago. Advice please

Toby Field
Helpful
 Contributor
  • Toby Field
  • Helpful
 Contributor
  • 59 replies
  • September 26, 2023
TimKnox wrote:

Hi

I have not received my sim card despite ordering it over a week ago. Advice please

Mine arrived late. Post office routed it to the wrong delivery office. Worth waiting a few more days even though it’s a pain.

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • September 29, 2023

Hi @TimKnox,

I can see that we have responded to your post elsewhere and we can assist you there if you require further assistance.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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