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Question

Having trouble transferring my dads previous number using his PAC

  • October 1, 2023
  • 1 reply
  • 49 views

Harleydg
Community Member

Hi, my dad struggles with technology so I’m trying to set this up for him. I can’t seem to call ID mobile to assist.

His previous contract from 3 has finished and he’s got his ID mobile contract and would like to keep his previous number. I’ve got his PAC and transaction code with all the right details but it’s saying there’s an issue with the information I’m submitting. 

His 3 contract was in his partners name who recently passed, 3 said theres no issue with this and the PAC should work.

Can someone please advise?

This topic has been closed for replies.

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 2, 2023

Hi @Harleydg,

Welcome to the Community!

Sorry for the issues you are having.

I believe we have helped you via social media.

However if you still require assistance, please let us know and we would be happy to help.

 

Kash