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Danielle Reeve
New
 Contributor

Phone saying reached cap limit, I can’t make calls or text anyone but pay nearly 50 a month I need it back on asap 

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3 replies

Danielle Reeve
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • January 16, 2024

I should have unlimited calls and text so not sure why this is happening 


Danielle Reeve
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • January 16, 2024

Is anyone going to help me I need my phone 


Lauren K
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • January 17, 2024

Hi @Danielle Reeve, welcome to the community!

 

There was an outage yesterday in which users received the message ‘your network doesn’t allow access to this number’ when making/during a phone call. This may be related.

If you were calling a premium number, and your bill cap is set to £0, you may also receive this message. 

If you need any further assistance on this, feel free to let us know. We’d be able to send you a PM.

-Lauren