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19PG62
New
 Contributor
  • New
 Contributor
  • 2 replies

Ho do you find the extras that have been added to the monthly bill on the new app. I have a £9 monthly contract but it's showing £13.25 at the minute and I can't find out what the extra charges are for. I could on the old app!

Best answer by Kash

Hi @19PG62,

We are aware of some users having issues with the app.

Can you please try again and see if it’s working?

Alternatively you can view your bill once it has been generated.

 

Kash

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3 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 463 replies
  • March 26, 2024

Log into your a/c on a computer, and find your billing details.


19PG62
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • March 26, 2024

Many thanks for that.

Yes it's there, but it used to be accessible on the old app. Why isn't it on the new app?


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • March 29, 2024

Hi @19PG62,

We are aware of some users having issues with the app.

Can you please try again and see if it’s working?

Alternatively you can view your bill once it has been generated.

 

Kash