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help. kept original number, but phone gone to new


Jodie Downes
Community Member

Text confirmed number changed, but my phone is showing new number and won’t change back to original number, I’ve tried to manually override it but doesn’t save and just goes back to the new number? 

Best answer by Kash M

Hi @Jodie Downes,

Welcome to the Community!

Please let us know how you get on with  the network reset.

If this doesn’t work, please let us know the make and model of the handset and we can assist as best as possible.

 

Kash

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12462 replies
  • October 31, 2023

Have you tried a NETWORK RESET @Jodie Downes
The phone’s user guide will usually explain how to do this. 
 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • October 31, 2023

Hi @Jodie Downes,

Welcome to the Community!

Please let us know how you get on with  the network reset.

If this doesn’t work, please let us know the make and model of the handset and we can assist as best as possible.

 

Kash