Skip to main content
Question

help logging in

S
New
 Contributor

I have an account, receive emails, so I know I'm registered.  When I try to reset password it gives me an error message saying details not recognised.  I've slso tried to set up an account and it says email address already in use so I know I have one.  Can you help please as I need to make adjustments and view bills.  Thanks 

    This topic has been closed for replies.

    4 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 3095 replies
    • April 22, 2022

    iD Mobile have a weird username system where the username cannot be changed and the email address registered against an account isn’t necessarily the same as the username.

    Have you tried this:

    https://my.idmobile.co.uk/web/cpw/forgot-username/

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New
 Contributor
    • Sarah21993
    • Author
    • New
 Contributor
    • 3 replies
    • April 22, 2022

    Yes thanks I had tried that but it just says details aren't recognised.  

    Rory C
    iD Mobile Employee
    • Rory C
    • iD Mobile Employee
    • 1684 replies
    • May 2, 2022

    Hi @Sarah21993, did you manage to get this sorted? If not, I’d recommend speaking to the Live Chat, Facebook or Twitter teams.

     

    Thank you,

    Rory

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New
 Contributor
    • Sarah21993
    • Author
    • New
 Contributor
    • 3 replies
    • May 2, 2022

    No unfortunately at the moment I have no access at all to the account.  Yes I will have to do that , as it looks like there us no other way to contact ID. Thanks 

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement