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help regarding sms and imessage on iphone 14

H
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 Contributor

Hi. I have an iPhone 14 and my number has just transferred to ID mobile a day later than it should have been but I am now on ID mobile. 
 

however, when I try to send a text message, the phone says the message has not sent despite the recipient receiving the text.
 

iMessage also does not work at all. I’ve checked and it’s turned on and I am signed in. 
 

please help.  

Best answer by Tom

Hi @Hello123432 

 

I’d recommend the above from @andewhite, the SMS sending but still showing as undelivered tends to be fixed with a network settings reset or by ensuring the number is the settings is the correct one.

 

Does the receiver of the SMS receive the SMS from the correct ported number or the one we gave you initially?

 

Tom

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4 replies

andewhite
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  • January 3, 2024

Have you tried a NETWORK RESET on your Apple iPhone @Hello123432? 

The Apple iOS user guide usually explains how to do this.

 

Forum member (non-iD).
H
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  • Hello123432
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  • January 3, 2024

Yes I’ve tried that thank you. But it has not worked sadly. 

andewhite
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  • andewhite
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  • January 3, 2024

Is the correct mobile number displayed in “Settings > Phone > My Number” @Hello123432? 

In addition, the correct mobile number should also appear within the DEVICE INFO section, found in “Settings > Apple ID > [Your iPhone name]”.

 

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Tom
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  • Tom
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  • January 4, 2024

Hi @Hello123432 

 

I’d recommend the above from @andewhite, the SMS sending but still showing as undelivered tends to be fixed with a network settings reset or by ensuring the number is the settings is the correct one.

 

Does the receiver of the SMS receive the SMS from the correct ported number or the one we gave you initially?

 

Tom

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