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Help - Service / SIM not working!

  • March 27, 2024
  • 1 reply
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pocketrocket22
Community Member

Hi

Can anyone help with this?

I’ve put I a new SIM (they sent another one to try) but I still have no service on my phone ;/.   Could it be because I have something called an  E SIM also on my phone? No ideas why the new SIM has not worked… in an apple 15. thanks

Best answer by Kash

Hi @pocketrocket22,

Welcome to the Community!

It may be worth taking your handset and SIM to your local Curry’s store to be checked.

Did you activate the SIM that was sent as it would need to be activated under your number.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • March 30, 2024

Hi @pocketrocket22,

Welcome to the Community!

It may be worth taking your handset and SIM to your local Curry’s store to be checked.

Did you activate the SIM that was sent as it would need to be activated under your number.

 

Kash