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help with registering


  • Community Member

Just received a sim . New customer porting number 9th august . Receiving lots of emails about registration ID mobile account/ app. Direct debit . Bill ready and I can’t register because it will only let me register with the ID mobile provided. Not very confident in moving now . So much hassle. And as I can’t view the bill what am I actually paying for. I believe I have 30 days to send the sim back. 

Best answer by WelshPaul

You register using the temporary iD Mobile number. Then, once the port has been completed, the number on the account will be updated and show your ported number.

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4 replies

WelshPaul
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Contributor
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  • Platinum 
Contributor
  • 2972 replies
  • Answer
  • July 15, 2023

You register using the temporary iD Mobile number. Then, once the port has been completed, the number on the account will be updated and show your ported number.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 18, 2023

Hi @E22,

Welcome to the Community!

I hope that the information that @WelshPaul provided has helped.

If you require more information you can let us know here.

 

Kash


  • Author
  • Community Member
  • 0 replies
  • July 18, 2023

Thank you . But I did live chat . Moved the port day forward and waited until my other operator had stopped . All working 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 20, 2023

Glad to hear it got sorted in the end.

Mohammed