I can make calls and use data but I am not getting any incoming calls or texts, when I send text to my own number I receive it and I tried requesting help from ID customer service but no resolution found yet, I need few one time passwords to access some apps. So could someone please help me how do I fix this? Thank you.
Solved
Hi, I am not recieving any incoming calls or texts since I ported my number from Lebara
Best answer by andewhite
Have you tried a Network Reset on your handset
This topic has been closed for replies.
Yes I did try it but didn’t work, I reset my entire phone too but still didn’t work, changed my sim into different phones still didn’t work.
+26If your iD SIM card doesn’t work in several different phones
My sim card does work, I can make calls and use data, I can receive calls from one or two people but not everyone, no text messages at all. I bought in a replacement sim but I was told by customer service changing sim does not do anything.
+26Santhosh Palla wrote:
My sim card does work, I can make calls and use data, I can receive calls from one or two people but not everyone, no text messages at all. I bought in a replacement sim but I was told by customer service changing sim does not do anything.
Okay
I’d suggest using Facebook Messenger, or sending a Twitter DM (direct message) to speak with customer support about getting your incoming calls & texts working - following your number transfer to iD Mobile (from Lebara).
These support teams work until 8pm on weekdays (and 6pm at weekends).
+24Hi
Welcome to the Community!
Sorry to hear that you have had issues after your port.
Please let us know here if you still require assistance and we would be happy to help.
Kash
+24We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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