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How can I get the eSIM QR emailed to me?


Martin44
New
 Contributor

The question is self explainatory. And, please don’t send me any articles. I just want my eSIM QR code and be done with this. I have spent 1hr going through the website to find out how to get my QR code. This should be not be that difficult to get. 

 

Thanks,

Martin

Best answer by andewhite

If you can’t access Live Chat, sometimes the following might help: 

  • Allowing popup windows.
  • Using an incognito / inprivate window in your browser. 
  • Using a different web browser.

Alternatively, contact iD customer care via their social media pages, using Facebook Messenger or X (formerly Twitter).

 

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12418 replies
  • May 16, 2024

Have you spoken to iD customer care, using their online Live Chat service, @Martin44?

The advisers work until 8pm on weekdays - their chatbot works 24/7.

 


Martin44
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • May 17, 2024

No because the live chat icon does not up on my browser. I tried on my laptop and iPhone. 

 

Please, advise how I can get in touch with them


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12418 replies
  • Answer
  • May 17, 2024

If you can’t access Live Chat, sometimes the following might help: 

  • Allowing popup windows.
  • Using an incognito / inprivate window in your browser. 
  • Using a different web browser.

Alternatively, contact iD customer care via their social media pages, using Facebook Messenger or X (formerly Twitter).

 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • May 21, 2024

Hi @Martin44,

Welcome to the Community!

Just checking if you managed to get your issue is resolved.

If you still require assistance we can send you a PM.

 

Kash