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Question

How do I cancel my contract?

  • April 26, 2020
  • 1 reply
  • 33 views

HRachelF
Community Member

I need to cancel my monthly contract as it has come to the end of the term, however I cannot access my account. I never actually used the sim for this contract and threw it away right after taking out the phone contract as I had a separate sim. Now when I try and set myself up online it texts that number, which obviously I don’t have. 
 

I also cannot call the customer service centre as Corona virus has meant they have closed all their call centres. 
 

For the time being I have cancelled my direct debit so they cannot take any money out for the time being, beyond the contract term, and I have emailed the generic email to say I want to cancel my contract. 


However now they are emailing saying I need to reset my direct debit etc, however they are emailing off a no reply email so I can’t even email to explain. 


Any advice? 

1 reply

  • iD Mobile Employee
  • 1428 replies
  • April 27, 2020

Hi @HRachelF 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl