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How do i contact customer services?

A
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 Contributor

I have just registered with ID and installed my eSIM.  It seems near impossible to navigate this website, or find any useful help regarding transferring my old number.  I found information on google how to do so, and now it is asking for my transaction number which i was never given.  I  never recieved a welcome email from ID with this number on.  This is not looking very promising for first impressions, is it too much to expect to be able to speak with a human on the phone.  I am starting to regret my decision already.

Best answer by andewhite

Okay @AndrewSquires, if the Live Chat doesn’t appear to work, sometimes the following helps:

  • Allow popup windows in your web browser.
  • Use a different web browser.
  • Use an incognito / inprivate window in your web browser.

Alternatively, visit the iD Mobile social media pages and send them a private message via Facebook Messenger, or X (formerly Twitter).

 

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13 replies

andewhite
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  • andewhite
  • Platinum 
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  • 12487 replies
  • May 21, 2024

Unfortunately, iD Mobile don’t have a telephone support option.

The primary support channel is their online Live Chat service, @AndrewSquires. 

The iD chatbot works 24/7 - the human advisers work until 8pm on weekdays.

Forum member (non-iD).
A
New
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  • AndrewSquires
  • Author
  • New
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  • 1 reply
  • May 21, 2024

i cant get the chatbot link after waiting for over 10 mins

andewhite
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  • andewhite
  • Platinum 
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  • 12487 replies
  • Answer
  • May 21, 2024

Okay @AndrewSquires, if the Live Chat doesn’t appear to work, sometimes the following helps:

  • Allow popup windows in your web browser.
  • Use a different web browser.
  • Use an incognito / inprivate window in your web browser.

Alternatively, visit the iD Mobile social media pages and send them a private message via Facebook Messenger, or X (formerly Twitter).

 

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • May 22, 2024

Hi @AndrewSquires,

Welcome to the Community!

Just checking if you still require assistance or if you require further assistance?

Please get back to us here and we can PM you.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Shaun Procter
New
 Contributor
  • Shaun Procter
  • New
 Contributor
  • 4 replies
  • July 25, 2024

@AndrewSquires Did you ever find this Transactio ID, I am 100% in same boat as you, no welcome email, no trabstion ID that thesy want, and can't port over my old number!  PLEASE HELP!!

 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8484 replies
  • August 1, 2024

Hi @Shaun Procter 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
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 Contributor
  • Jude perera
  • New
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  • 4 replies
  • September 29, 2024

Hi, I have 2 id mobile Contacts. Both of my phone connections are very poor . Need help 

 

Geluk
Silver Contributor
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  • Geluk
  • Silver Contributor
  • 467 replies
  • September 29, 2024
Jude perera wrote:

Hi, I have 2 id mobile Contacts. Both of my phone connections are very poor . Need help 

 

Don’t jump on someone else’s thread; start your OWN.

Check NETWORK COVERAGE at:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
New
 Contributor
  • Jude perera
  • New
 Contributor
  • 4 replies
  • September 29, 2024

No one call me or contact me 

J
New
 Contributor
  • Jude perera
  • New
 Contributor
  • 4 replies
  • September 29, 2024

This is mad. There should be straight contact. What’s this  community ???? 
someone call me on my number 

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • October 3, 2024

Hi @Jude perera,

We don’t have a dedicated telephony team for Customer Services.

Please get in touch with our Live Chat Team.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
New
 Contributor
  • Jude perera
  • New
 Contributor
  • 4 replies
  • October 3, 2024

I have 2 contracts,.

Sim only & phone contract. 

Hardly any signal on both phones. 

Can make WhatsApp calls. 

Not mobile calls. 

 

My devices are  

I phone 13 ( {REMOVED} ) 

& Galaxy ultra s24  .

 

On my sim only contract ? I get texts messages for my miss calls. 

 

Please help. 

May be change new sim. 

 

Thanks.

{REMOVED}

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1999 replies
  • October 8, 2024

@Jude perera -

I’ve removed your personal details from the post. Your signal issues are likely due to the fact our Network Partner 3UK get LIMITED signal in your area:

Unfortunately, a replacement SIM will not resolve your issues and you may be better to switch to a network with better coverage.

Thanks.

iD Community Manager

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