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How do i delete my Sim card


Jonathan Gillick
New
 Contributor

I recently switched to an eSIM, my previous sim was a SIM card with giffgaff and I have removed the card but I want to delete the option as well, so that my ID eSIM is the only option.

Best answer by Matthew T

@Jonathan Gillick sorry for the delay getting back to you. Have you figured out a solution to this? Looks like the iD eSIM may not have activated correctly as per that screenshot, you might need a replacement from our Live Chat team. Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • July 31, 2024

Hey @Jonathan Gillick,

If you’ve removed your old GiffGaff SIM, then iD eSIM should be the only option. If not, let me know which Make & Model you’re using and I'll provide some additional steps.

Thanks.


Jonathan Gillick
New
 Contributor

I am using an iPhone 12 mini, I removed my physical sim and it still says no sim, has both options so I don’t get the page where I can select what apps use my mobile data and no bars ever come up or the 4G symbol or my network. Also I am unsure on how to set up hotspot.

 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1861 replies
  • Answer
  • September 2, 2024

@Jonathan Gillick sorry for the delay getting back to you. Have you figured out a solution to this? Looks like the iD eSIM may not have activated correctly as per that screenshot, you might need a replacement from our Live Chat team. Thanks.