How do I speak to a live person at IDMobile?
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how do i speak to a person at ID?
Best answer by Tyler C
Hey there
We are available from 8am-8pm through our socials on weekdays, and 9am-5:30pm on weekends, on both Facebook and Twitter, where you can pick up the conversation with us whenever you like.
We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.
https://www.idmobile.co.uk/live-chat
Additionally, we have our Community pages as you’ve found. which has many interesting and helpful topics and discussions which can assist our customers further, and these topics are created by both ourselves and our customers. https://community.idmobile.co.uk/
We also have our vulnerable customers phone-line, which we have for customers who class themselves as vulnerable, and always happy to support further here. You can find the phone number via the link below if this applies to yourself.
https://www.idmobile.co.uk/legal/accessibility
Thank you,
Tyler
This topic has been closed for replies.
Ring the tel.number on the web- they sort things out-080004924
+26Joanne Jerman wrote:
How do I speak to a live person at IDMobile?
You can only chat to an adviser online,
Use the iD Live Chat service or Facebook Messenger - the advisers work until 6pm at weekends.
I tried that, but it’s asking me to type out my queries and then tells me that it doesn’t understand and it needs to be shorter as it’s a bot.
+26Joanne Jerman wrote:
I tried that, but it’s asking me to type out my queries and then tells me that it doesn’t understand and it needs to be shorter as it’s a bot.
Just tell the 24/7 chatbot that you want to “talk to a person”,
Only issue is the customer advisers stop working at 6pm at weekends (8pm weekdays).
+24Hey there
We are available from 8am-8pm through our socials on weekdays, and 9am-5:30pm on weekends, on both Facebook and Twitter, where you can pick up the conversation with us whenever you like.
We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.
https://www.idmobile.co.uk/live-chat
Additionally, we have our Community pages as you’ve found. which has many interesting and helpful topics and discussions which can assist our customers further, and these topics are created by both ourselves and our customers. https://community.idmobile.co.uk/
We also have our vulnerable customers phone-line, which we have for customers who class themselves as vulnerable, and always happy to support further here. You can find the phone number via the link below if this applies to yourself.
https://www.idmobile.co.uk/legal/accessibility
Thank you,
Tyler
I can't transfer my number to idmobile. I keep getting this error message when I enter my details. All information I entered are correct. This is the message I get
We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.
Any advice
+24Hi
I can see that we have responded to you via a different post.
Please get back to us there and we can assist you further.
Kash
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