My contract runs out soon and I want to downgrade to sims only. It didn’t give me the option so I bought a sim only card, hoping it would give me the option to connect it to my current plan but it didn’t. How do I connect the Sims card with my number? If that is not possible, how do I return the card? I found the information that I have to return it in a shop but all Carphone Warehouse shops in my area are permanently closed. When was the last time that Live Chat was available?
How do I upgrade to SIM-only?
Best answer by Ryan D
Hi
You are correct, you cannot link a new SIM card to an existing account. The plan change would need to be made through your account online.
Do you have a Currys PC World store close by? They also can help as long as they have the Carphone Warehouse section present.
Also, have you managed to speak to our Live Chat Team since making your post? If not then let us know so we can help further.
Ryan
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