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how long does it take to switch mobile back on after paying bill


Tracy Adamson
Community Member

I was overdue paying my bill how long does it take to switch my mobile back on after payment is made 

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • March 27, 2024

Hi @Tracy Adamson,

Welcome to the Community!

Once payment is made it should take around 2 hours for this to take affect.

In some cases, you may need to restart the handset.

If the suspension isn’t lifted after 24 hours, please let us know.

 

Kash


Mary Wright Wright
New
 Contributor

How long does payment take to get phone back working and find it really hard to contact I.d


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • May 21, 2024

Hi @Mary Wright Wright,

Welcome to the Community!

It can take anywhere between 2-24 hours but in some cases you may just need to restart the handset.

If you still can’t use services after this time, please let us know.

 

Kash