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How long to transfer number from old network to Id?

S
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I have just ordered eSim this morning, which has been activated on my phone.

I did include the number I wanted to transfer and my PAC code in the order process. However, it looks like I didn’t specify a transfer date. Should I have? How long does it take for the number to transfer?

I can see both sims on phone but my old O2 physical sim is still connected to my number.

Best answer by SteCunningham

All resolved.

Decent service so far. Better coverage than O2 for me so far.

The 3 months of free Apple TV+ was a nice surprise as well. 

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andewhite
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  • andewhite
  • Platinum 
Contributor
  • July 3, 2024

Well @SteCunningham, what date did you select for your switch, from O2 to iD? 

Switching requires some advance notice, so if you ordered an iD Mobile eSIM on 3 July 2024 (before 17:30), the earliest date you could switch to iD would be 4 July 2024.

 

Forum member (non-iD).
S
New
 Contributor

As I said, I didn’t select a date, I must have missed it but I’m surprised I wasn’t warned in the online journey.

I just want to know that not selecting a date does not mean it will never happen. It will happen in the next day or two?

andewhite
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  • andewhite
  • Platinum 
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  • July 3, 2024
SteCunningham wrote:

As I said, I didn’t select a date, I must have missed it but I’m surprised I wasn’t warned in the online journey.

I just want to know that not selecting a date does not mean it will never happen. It will happen in the next day or two?

Okay @SteCunningham, sorry I missed this detail - anyway, just a forum member here, like yourself. 

Unfortunately iD Mobile seem to allow PAC submission without a switching date selection - i.e. switch doesn’t happen.

To get this sorted, I’d suggest the Live Chat service at https://idmobile.co.uk/live-chat.

The advisers work until 8pm on weekdays - the chatbot works 24/7.

Forum member (non-iD).
S
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  • SteCunningham
  • Author
  • New
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  • 3 replies
  • July 3, 2024

Thanks, not having a go, will give live chat a go

andewhite
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  • andewhite
    andewhite
andewhite
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  • andewhite
  • Platinum 
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  • July 3, 2024
SteCunningham wrote:

Thanks, not having a go, will give live chat a go

You may need to tell the chatbot you want to “talk to a person”.

🍀

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • July 16, 2024

Hi @SteCunningham,

I hope that you managed to get this resolved.

If you require further assistance, please let us know.

 

Kash

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S
New
 Contributor

All resolved.

Decent service so far. Better coverage than O2 for me so far.

The 3 months of free Apple TV+ was a nice surprise as well. 

andewhite
Tyler
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Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • July 30, 2024

Hey there @SteCunningham, thank you for the kind words and feedback, we’re very glad to hear and long may it continue!

 

Kind regards,

Tyler

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A
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 Contributor
  • Adam Collins
  • New
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  • October 16, 2024

I am having the same issue. I submitted my PAC last Thursday and and I am still without any services? It is now Wednesday 

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • October 21, 2024

@Adam Collins -

Sorry to hear this, has the issue now been resolved? Thanks.

iD Community Manager
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