Skip to main content
Solved

HUAWEI P30 New edition


I have had this phone for about 7 months and was getting on perfectly but over night something happened with the handset and I am no longer getting any sound notifying me of received text messages even when I go into settings to change sound for text messages I don't get any sounds 

Best answer by Mohammed H

Hello @mrjezstubbs,

Did the phone shop ever advise what the issue was?

It’s very odd this stopped working and I’m fairly sure it would be down to a setting being changed (possibly accidentally)?

You’d know if it was a hardware issue as no device sounds would be heard at all.

 

Mohammed

 

View original
This topic has been closed for replies.

8 replies

Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • July 7, 2021

Hi @mrjezstubbs,

Have you checked if your handset is up to date with the latest software?

Are you notification sounds working for everything else?

 

Kash


  • Author
  • Active Contributor
  • 15 replies
  • July 7, 2021

Software is up to date and I do receive other notifications


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • July 7, 2021

 @mrjezstubbs,

Could you please try going to the Messages app> Click setting (3 dots on the top right)> Settings>Notifications and ensure that show notifications and incoming messages is on.

 

Kash


  • Author
  • Active Contributor
  • 15 replies
  • July 7, 2021

Hi I have just done what you suggested and notifications for messages are switched on 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 8, 2021

Hello @mrjezstubbs,

Is your phone set to silent or have you tried checking your profile settings?

It’s possible you’ve set the volume for this to 0 and so message sounds are not playing.

 

Mohammed

 


  • Author
  • Active Contributor
  • 15 replies
  • July 8, 2021

I have checked and phone is not on silent and my profile has not been changed and I have looked at the profile settings and everything is correct for notifications and sounds set up. As I have said it just happened 1 day it was working fine and then it wasn't. 


  • Author
  • Active Contributor
  • 15 replies
  • July 8, 2021

Thanks everyone in the end I had no alternative but to take my phone into an independent phone shop left phone for 2 hours and they sorted out the problem and it cost me £20.

Because I need help from carers I have to have a phone that works 24:7 I paid the money.

I can honestly say I will not be buying a mobile phone made by the same company. 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • July 9, 2021

Hello @mrjezstubbs,

Did the phone shop ever advise what the issue was?

It’s very odd this stopped working and I’m fairly sure it would be down to a setting being changed (possibly accidentally)?

You’d know if it was a hardware issue as no device sounds would be heard at all.

 

Mohammed