HUAWEI P30 New edition

Hi @mrjezstubbs,

Have you checked if your handset is up to date with the latest software?

Are you notification sounds working for everything else?

Kash

Software is up to date and I do receive other notifications

 @mrjezstubbs,

Could you please try going to the Messages app> Click setting (3 dots on the top right)> Settings>Notifications and ensure that show notifications and incoming messages is on.

Kash

Hi I have just done what you suggested and notifications for messages are switched on 

Hello @mrjezstubbs,

Is your phone set to silent or have you tried checking your profile settings?

It’s possible you’ve set the volume for this to 0 and so message sounds are not playing.

Mohammed

I have checked and phone is not on silent and my profile has not been changed and I have looked at the profile settings and everything is correct for notifications and sounds set up. As I have said it just happened 1 day it was working fine and then it wasn't. 

Thanks everyone in the end I had no alternative but to take my phone into an independent phone shop left phone for 2 hours and they sorted out the problem and it cost me £20.

Because I need help from carers I have to have a phone that works 24:7 I paid the money.

I can honestly say I will not be buying a mobile phone made by the same company. 

Hello @mrjezstubbs,

Did the phone shop ever advise what the issue was?

It’s very odd this stopped working and I’m fairly sure it would be down to a setting being changed (possibly accidentally)?

You’d know if it was a hardware issue as no device sounds would be heard at all.

Mohammed