I am not recieving text messages from abroad since i joined iD, please help.

Hi @NunoP 

I’d recommend suggesting to the people who can’t reach you to make sure that their settings on their end are all normal and working, if you’re able to receive messages from some but not all it’s likely that your roaming settings are working as normal.

Have you checked the iD Mobile app to make sure your settings definitely have roaming/international usage on?

If you’re still having issues I’d recommend contacting us via the Live Chat or if you’d prefer we can contact you via private messages here!

Tom

Hi Tom thanks for your message. Yes my settings are all ok. Checked and double checked. I strongly think this is a network issue. 

Hi @NunoP 

Okay, we can message you via the community site if you’d like or if you’d prefer more instant support I’d recommend the iD Mobile Live Chat!

Please let us know if you’d like us to message you privately here.

Tom

Hi, I have this same problem. My parents text messages don’t come through when I’m in the UK, but when I go and visit them (EU country) they work fine. They are both using the same well known mobile network and have correct settings and using international prefix. A few times my dad’s texts come through but sender is showing as a random UK mobile number, instead of my dad. I’ve tried resetting network, turning roaming on and off on my account etc but nothing seems to work. We can call each other with no issues, just the texts that aren’t coming through. Any ideas…?

Hello @SummerBear,

What device are you using and what device are they sending the texts from?

This could be an issue with the messaging app/service, especially if you have iMessage or Chat Features enabled.

Mohammed

I have iPhone 12 Mini. I’m not sure what devices my parents use but they’re not iPhones. Would this not be an issue with texts sent to me within UK as well though, if it was something to do with the messaging app? All other texts come through fine as far as I know. How can I check if this could be it?

Many thanks

@SummerBear,

Have you tried your SIM in another handset to see if that makes a difference?

Can you please check your settings under ‘Messages’ and check that the correct number is selected under send and receive from.

Kash

Hi, I don’t have another device to test with unfortunately. Also the issue started a few months after I got this current phone so isn’t obviously linked to changing device. I checked my settings and my number is there correctly in international format. I also have send as SMS selected, for when iMessage isn’t available. I received another text from my dad last week, that shows the sender as yet another unknown UK mobile number instead of his mobile number. It’s all very odd but to me sounds like an operator/network issue this end, rather than anything with my or their set up. Any ideas…?

Many thanks 

@SummerBear ,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash