I am unable to receive OTPs from my apps so unable to set up!

How strange @gingernut459, when I ported to iD from Virgin Mobile everything went smoothly and I continued to receive OTP messages - lucky maybe.

What type of handset are you using with your iD SIM?

It’s an iPhone 13 which I bought on contract with iD inclusive of the sim! 

Okay thanks @gingernut459,

Maybe have a look in your iCloud Settings and at your Apple account to see what devices and numbers are being used by your Apple account. I suggest removing any old devices and numbers you’re not using anymore.

In addition, I also recommend using the following process:

1)    Turn OFF iMessage (Settings > Messages).
2)    Turn your phone OFF for at least 15 minutes.
3)    Turn your phone ON and tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number.
5)    Turn iMessage back to ON (Settings > Messages).
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

Anyway, good luck.  

I’ve done all of the above and it still isn’t working. Getting very frustrated now!!!

The turning OFF your device for a least 15 minutes usually solves most problems, especially if you’ve just ported in a number - sorry it hasn’t helped you.

The messaging here in the iD community is not real-time, so you’ll need to wait for an iD advisor to get back to you.

However, if you want a quicker response try a social media PM to iD Mobile via facebook (https://facebook.com/idmobileuk/) or twitter (https://twitter.com/id_mobile_uk).

Alternatively use the iD Live Chat service, but type-in “talk to a person” after you get connected on chat.

Anyway, I hope you get this sorted.

No it hasn’t worked. And I’ve sent a Twitter message already but still waiting. And the live chat doesn’t work- I wish I’d stayed with Vodafone 

Okay @gingernut459, it does seem you and iD are ill-fated.

I’ve never had trouble using live chat from a web browser on my laptop or desktop PC. Some anti-malware and anti-virus software can stop iD Live Chat working properly.

The iD live chat uses “liveperson.net” to run the chat session and sometimes this domain gets blocked.

If you’ve just joined iD you might be able to return your handset if you’re still within the 14-day return period.

I found that adblockers prevent iD live chat from working, try temporarily turning off your adblocker if you have one.