I cannot log in to my account on the website
When I use the “forgot username or password” options, it asks for my Mobile No, Last Name and Year of Birth, however it doesn’t accept my answers.
What do I do now, as I cannot access my account?
This topic has been closed for replies.
Hey
Have you registered before for an iD account?
Have you ever been able to login?
Please note, that the iD Community account is a completely separate account to the iD account on the website/app.
What happens if you try the steps for: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount
Mohammed
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.