Skip to main content

i cant get to my account and i cant receive calls


Apinder
Community Member

Phone straight to voicemail. No one can contact me. I also can't access my account. I'd and password not recognised and can't reset. App not loading 

This topic has been closed for replies.

9 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12408 replies
  • December 1, 2023

  • New
 Contributor
  • 4 replies
  • December 1, 2023

Why can’t I log onto my ID account? 


Kerry Godfrey
New
 Contributor
  • New
 Contributor
  • 1 reply
  • December 1, 2023

My mum drove to me as she so worried about me


Stephen Pretty
New
 Contributor

Try restarting your phone.  Worked for me just now.


  • New
 Contributor
  • 3 replies
  • December 1, 2023

I agree I've tried all day to log into my account. It's not working. I'm in Ayrshire scotland and have read that's all in the UK. Try not to panic.


Siân
iD Mobile Employee
Forum|alt.badge.img+8
  • iD Mobile Employee
  • 1323 replies
  • December 2, 2023

We had experienced some issues yesterday with our network, but this is mostly fixed now. Additionally, as a knock on effect we have experienced a higher volume of contact than usual. The iD app has become unavailable again for some customers. Once again, we apologise for any inconvenience you’ve experienced, and we’ll continue to provide updates here - https://tinyurl.com/3ykh4ayb Thanks. 


  • New
 Contributor
  • 4 replies
  • December 2, 2023

I still can’t log into my account


  • New
 Contributor
  • 4 replies
  • December 2, 2023

I still can’t log in to my ID account on my laptop.  Anyone else still having this problem? This has been going on since yesterday.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8408 replies
  • December 4, 2023

Hi @Confused1 

 

Have you been able to log in before?

 

Have you registered?

 

Tom