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I have accidentally ordered 2 upgrades on the same plan, will one of them be cancelled?

Louis Beck
Community Member

I was trying to upgrade from a sim only to an IPhone 15 plan, I thought I’d ordered it this morning but I hadn’t received an email about it, little did I know it had been filtered into spam amongst other emails so I hadn’t seen it. After that I’ve re ordered another thinking I must’ve not gone through with it and that also went to the spam folder, now hoping that one will be cancelled automatically. Can anyone help with what I should do next or do I need to just return the phone when it turns up? 
Thanks

Best answer by Tom

Hi @Louis Beck 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • Answer
  • April 4, 2024

Hi @Louis Beck 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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T
New
 Contributor

I have done the same last night and need help and support to cancel one asap please. I have tried to get in contact with yourselves and can’t get hold of anyone 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • July 31, 2024

Hi @Tia Hargreaves 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

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S
New
 Contributor
  • Sheenamcc
  • New
 Contributor
  • 2 replies
  • August 28, 2024

I upgraded my sim only plan last night and have done it twice by mistake please advise how I cancel 1.

S
New
 Contributor
  • Sheenamcc
  • New
 Contributor
  • 2 replies
  • August 28, 2024

I also received a text saying I'd used all my free data - and I have a 1.77 charge on my account for usage outside plan?

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3886 replies
  • August 30, 2024

Hey there @Sheenamcc, please contact our live-chat ASAP to have this looked into further:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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