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i have paid my plan and when i try to make a call it says “welcome to id you have dialed our customer helpline” then shuts off, can someone help please

K
Community Member

i have paid my plan and when i try to make a call it says “welcome to id you have dialed our customer helpline” then shuts off, can someone help please

Best answer by andewhite

Sounds like a network or account problem, @Alice Nicholas. 

Unless @Kustamer knows how to resolve this issue, you’re probably going to need to contact iD customer care, via their online Live Chat service, for assistance.

🤞

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3 replies

Alice Nicholas
New Contributor

This is happening to me after paying my bill. Never happened before did you resolve this? 

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12595 replies
  • Answer
  • May 16, 2024

Sounds like a network or account problem, @Alice Nicholas. 

Unless @Kustamer knows how to resolve this issue, you’re probably going to need to contact iD customer care, via their online Live Chat service, for assistance.

🤞

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
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  • May 21, 2024

Hi @Kustamer @Alice Nicholas,

Welcome to the Community!

Just checking if you managed to get this resolved or if you still require further assistance.

Please let us know and we can PM you if required.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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