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I'm paying nearly £40 per month and get zero network coverage

  • September 10, 2023
  • 3 replies
  • 36 views

I only want data for my commute into work, I'm in a major city so you'd expect there to be some kind of coverage but there is literally zero. I can't get any data outside at all. I'm very unhappy with this. It's been nearly a year since I switched to id mobile and this has been so bad. Is there any plans to increase the strength or anything? I can't load a single page outside of my home. Feels like I'm being scammed.

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 11, 2023

Hi @Mindfuzz1349,

Welcome to the Community!

Coverage would fluctuate whilst you are travelling.

So that we can check this out, can you please confirm the postcode for where you are having issues?

 

Kash


  • Author
  • New
 Contributor
  • 1 reply
  • September 19, 2023
Kash wrote:

Hi @Mindfuzz1349,

Welcome to the Community!

Coverage would fluctuate whilst you are travelling.

So that we can check this out, can you please confirm the postcode for where you are having issues?

 

Kash

Yes the entirety of Edinburgh, Eh1 to eh16


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 21, 2023

Hi @Mindfuzz1349 

 

Please could you provide the full postcode(s) so we can check the coverage in these areas?

 

Tom