I need a replacement SIM card

i need a sim too and cant get onto a chat agent

Hi @Nick Peters 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I cannot access live chat and need a replacement SIM

Hi @Sandraannev 

The quickest way to get a replacement SIM card would be to pick one up from your local Currys store and activate it at the following link;

https://my.idmobile.co.uk/ja/web/cpw/sim-swap

If you’d like one delivered via DPD, please let us know so we can get in touch.

Tom

I need a replacement SIM card and can’t get onto live chat? Thanks Michele 

Hi @Michelemorrow,

Welcome to the Community!

You can either collect a replacement SIM from your local Curry’s store or we can get one sent out.

Please let us know and we can assist you further.

Kash

I have checked the network but still not getting data.  please send me a new Sim Card as the one I have has stopped working.  Thank you for your help

Michael Turner

Need help to set up my direct debit 

Help me set up direct debit 

Help me ple

Hi @Pamela Butcher,

Welcome to the Community!

You can set up an iD Mobile direct debit via your account or the app.

If you currently have an outstanding payment you’ll need to manually pay that first before you can do this.

The below Article will help you further.

• How do I pay my bill? F.A.Q.

Kash

Can I get a replacement SIM card please 

Hi @Kimberley Romans,

Welcome to the Community!

The quickest way to get a SIM is by visiting your local Curry’s store.

If you require one to be sent, please contact our Live Chat Team as this will be quicker.

Kash