My phone has been stolen and I need to access my id app in so I can order a new SIM card. However I can't remember my password as I haven't had to type it in in about 4 years. and when I try to change password it asks me to verify using a phone I no longer have. I need another way to change my password but can't seem to find one, or be able to talk to a human being.
Solved
I need to change my password, but my phone has been stolen?
Best answer by andewhite
iD don’t have a telephone support helpline
Best to get in-touch using the iD Live Chat service, Facebook Messenger, or X (Twitter) DM.
The agents work until 8pm weekdays.
You can also get a replacement iD SIM card from any Currys store.
This topic has been closed for comments
+26iD don’t have a telephone support helpline
Best to get in-touch using the iD Live Chat service, Facebook Messenger, or X (Twitter) DM.
The agents work until 8pm weekdays.
You can also get a replacement iD SIM card from any Currys store.
+25
A forgotten password verification code would be sent to your iD Mobile SIM card, if the SIM card has been lost/stolen, I’d recommend grabbing a replacement SIM card from your local Currys store and we can assist in activation either via the channels mentioned above by
If you’d like us to get in touch here for assistance on this, please let us know.
Tom
Hi dear
my phone has been stolen, I informed to police my reference number is CHS 33919/14Oct23
can you help me and tell me what I should be doing please
+24Hi
Welcome to the Community!
If you have insurance on the handset we can provide you proof of usage to make a claim.
We can also help with blocking the handset and the SIM if you haven’t already requested it.
Kash
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