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i order a sim a while ago haven't received it i believe I need a replacement sim i

Ieuan
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I haven't received my SIM I've tried logging into the my account I've got the right number that I was emailed but maybe cusy last name is weird it says something wasn't right even tho I set it up I just need a replacement SIM so if one of your community people can help I'd be great full thanks 

Best answer by andewhite

Ieuan wrote:

I got my SIM from Curry's the person their told me to tell you lot so you can activate it or something 

Hey @Ieuan, you’ll need to do this online at https://my.idmobile.co.uk/ja/web/cpw/sim-swap. 

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andewhite
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  • January 3, 2024

It might be quicker to get your replacement iD SIM card from your nearest Currys store @Ieuan. 

 

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Tom
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  • January 4, 2024

Hi @Ieuan 

 

What date did you place your SIM only order?

 

As @andewhite suggests, the quickest way to get a replacement SIM card would be to pick one up from a Currys store, it can then be activated at the following link;

 

https://my.idmobile.co.uk/ja/web/cpw/sim-swap

 

Tom

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Ieuan
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  • January 16, 2024

I got my SIM from Curry's the person their told me to tell you lot so you can activate it or something 

andewhite
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  • January 16, 2024
Ieuan wrote:

I got my SIM from Curry's the person their told me to tell you lot so you can activate it or something 

Hey @Ieuan, you’ll need to do this online at https://my.idmobile.co.uk/ja/web/cpw/sim-swap. 

Forum member (non-iD).
Tom
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  • January 16, 2024

Hi @Ieuan 

 

You’ll be able to activate your replacement SIM at the link above from @andewhite.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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