I pay for 3 phone numbers ?

You’ll need to register for an iD My Account online for each mobile number you have with iD.

You cannot group multiple phone numbers (iD contracts) under ONE account at iD Mobile.

Use another service provider if you want to have a number of plans (numbers) under a single online account.

Good luck @Vera. 

Thank you for the response however when one person is paying for all 3, from one  bank account, there should be a statement indicating the reason for  any  withdrawal.  It should be clear.

Okay @Vera, I’m just an iD community member like you.

iD Mobile have a policy of one user / one plan per iD account.
If you can’t arrange for the iD users for whom you pay the bill, to register for their iD account, you might be able to get the information you want by calling 7777 from their iD phones.

Good luck @Vera.

Thank you. 

My husband’s phone number does not exist anymore and he can not receive texts anymore. Its not being recognized for some reason.

I hope I am not being charge for a number that is not in commission anymore. 

I will call ID tomorrow.  My husband can not call now because his phone does not call out now. Dont know why. 

If ID canceled the account they should of informed the person paying for it. 

 Thank you for the phone number. 

Hello, 

He just tried registering his account. Doesn’t take his account.

The phone number which I am paying for, is not accounted for? I dont see any payments coming out recently for his phone.

Why have I not been notified?

This is not fair.

There is minimal accessibility to expert assistance.

I don't understand why customers are left like this.

And if your a ‘just a community member’  why isn’t ID assisting. I do appreciate you trying, thanks.

ID has created a community for its members, then they too should contribute and sort out asap?

Thank you,

V 

Dear A-W

7777 is an automated telephone number. 

There is no one to assist on telephones. 

There is a chat line. 

I hope I can contact someone. 

V

Okay @Vera, iD Mobile only provide online help & support. There is no telephone support.

Use the iD Mobile online chat at https://idmobile.co.uk/live-chat to get in-touch.

The iD agents work until 8pm on weekdays (6pm at weekends).

Alternatively, chat with iD Mobile’s social media team on facebook (using Messenger), or Twitter (by DM). 

Hello @Vera,

We do assist here but replies are not immediate. We do give a chance for other users to weigh in but we will reach out if the issue can’t be resolved publicly.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed