Skip to main content
Question

I tried to upgrade, paid the £249 upfront but haven’t received any emails. What is going on ?


  • New
 Contributor
  • 1 reply

I tried to upgrade, paid the £249 upfront but haven’t received any emails. What is going on ?

This topic has been closed for replies.

3 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12418 replies
  • October 30, 2023

Did you make a note of the online order reference number @Notty?

If yes, give the iD telephone sales team a call on 020 7139 1397, during normal office hours.

If not, and there aren’t any email messages in your Junk or Spam folders, it’s possible your order wasn’t processed properly at the time.


  • Author
  • New
 Contributor
  • 1 reply
  • October 30, 2023

Thanks Andy. The order seems to be processing now :)


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • October 31, 2023

Hi @Notty,

Welcome to the Community!

Please let us know if you require further assistance.

 

Kash