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i used my PAC to transfer my number but three have cut me off now and my number hasnt been t

  • October 5, 2023
  • 1 reply
  • 119 views

Karen8242
New
 Contributor

I used my PAC to transfer my number but three have now cut me off and my old number hasn’t transferred 

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1 reply

Lauren K
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • October 5, 2023

Hi @Karen8242 , thanks for getting in touch.

This may sound simple, though it’s worth double checking. Have you restarted your phone since the number has transferred over? Have you also received a text to the new iD SIM to state that the number transfer has been completed?

It’s also worth resetting your network settings if you’re able to.

If none of this works, let us know and we’ll be able to send your a private message to resolve.

-Lauren