Skip to main content
Solved

I want to cancel my SIM only contract


Clare Millard
Community Member

I did not even use my dim. I se t it back with a letter as it was impossible to get through to I’d. I have sent numerous emails to their customer services . I can’t cancel as per their instructions as I never put the sim in my phone so do have the number. I have never heard back and keep getting an email every mi th to pay £10.00! It is impossible to cancel with this company. Nobody to speak to and customer services do not reply. 

Best answer by Mohammed H

Hey @Clare Millard,

We don’t have an active customer service email.

To cancel, you need to provide 30-days notice either via our Live chat, Social Media Team or another valid support channel like our Community Team via PM.

You can also cancel via PAC/STAC code.

If this was not done, the account would have remained active, regardless of usage as it would have been connected when it was sent out, not when it’s used.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

 

View original
This topic has been closed for replies.

8 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • January 4, 2023

Hey @Clare Millard,

We don’t have an active customer service email.

To cancel, you need to provide 30-days notice either via our Live chat, Social Media Team or another valid support channel like our Community Team via PM.

You can also cancel via PAC/STAC code.

If this was not done, the account would have remained active, regardless of usage as it would have been connected when it was sent out, not when it’s used.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

 


Clare Millard
Community Member
  • Author
  • Community Member
  • 0 replies
  • January 4, 2023

I never used the account therefore I cannot log on to go any of the above. I have done everything possible to cancel this via 3 different ways. Take this as cancellation. The fact you have no customer services is appalling. 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • January 6, 2023

Hey @Clare Millard,

A post on our Community won’t count as notice of cancellation, however, we have PMd you so if you reply there if you haven’t already, we would be happy to process your disconnection request.

Mohammed

 


  • Community Member
  • 0 replies
  • February 20, 2023

id mobile make it as impoissible as they can to cancel any order or contract, what does one do if they don’t ahve fb or twitter Mohammed as is the case with me?  I want to cancel my sim only contract as idMobile is so so so unhelpful


  • Community Member
  • 0 replies
  • February 20, 2023

I want to cancel my im only deal please do so


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • February 21, 2023

Hello @Andrew P,

If you could please respond to the PM we already have sent you so we can assist you further.

Mohammed


Praveen Reddy S
Community Member

I want to cancel my contract sim


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8484 replies
  • April 20, 2023

Hi @Praveen Reddy S 

 

Do you still require assistance with cancelling? I’d recommend the following page;

 

 

If you still require assistance let us know so we can get in touch and help cancel.

 

Tom