I’ve been with i’d for a few years now, my recent contract was for 2 years with an iphone 12 , i recently went onto my id app to upgrade to a rolling monthly contract , ive been sent a new sim which ive activated but the problem i have is its not my old number ? do i need to request a pac code?
Question
I want to keep my old number…
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+26Unfortunately a PAC can only be used to move your mobile number from one service provider to another service provider, not for an internal transfer.
Are you sure you changed/upgraded your handset contract, and didn’t purchase a new iD contract by mistake
If your ‘old’ SIM is still around, does it work in your iPhone 12?
yes i’ve put my old sim back in , but now my messages & facetime arent’t working like they should
+26Sounds like you’ve got two separate iD contracts now
Perhaps the following steps will get the Apple iMessage & FaceTime services working with your ‘old’ iD SIM again:
- Turn OFF iMessage
- Turn OFF FaceTime
- Turn OFF your iPhone
- Remove your ‘old’ SIM card and check it’s clean from smudges and not damaged
- Insert your ‘old’ SIM card and turn ON your iPhone
- Turn ON iMessage
- Turn ON FaceTime
Hopefully Apple will recognise the mobile number linked with your iPhone is the number associated with the ‘old’ iD SIM card.
+24Welcome to the Community!
We hope that
If you require further assistance, please get back to us.
Kash
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