I’ve been with i’d for a few years now, my recent contract was for 2 years with an iphone 12 , i recently went onto my id app to upgrade to a rolling monthly contract , ive been sent a new sim which ive activated but the problem i have is its not my old number ? do i need to request a pac code?
Question
I want to keep my old number…
This topic has been closed for replies.
+26Unfortunately a PAC can only be used to move your mobile number from one service provider to another service provider, not for an internal transfer.
Are you sure you changed/upgraded your handset contract, and didn’t purchase a new iD contract by mistake
If your ‘old’ SIM is still around, does it work in your iPhone 12?
yes i’ve put my old sim back in , but now my messages & facetime arent’t working like they should
+26Sounds like you’ve got two separate iD contracts now
Perhaps the following steps will get the Apple iMessage & FaceTime services working with your ‘old’ iD SIM again:
- Turn OFF iMessage
- Turn OFF FaceTime
- Turn OFF your iPhone
- Remove your ‘old’ SIM card and check it’s clean from smudges and not damaged
- Insert your ‘old’ SIM card and turn ON your iPhone
- Turn ON iMessage
- Turn ON FaceTime
Hopefully Apple will recognise the mobile number linked with your iPhone is the number associated with the ‘old’ iD SIM card.
+24Welcome to the Community!
We hope that
If you require further assistance, please get back to us.
Kash
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.