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I want to leave iD Mobile

J
Community Member

I’ve tried to make contact via the online chat but time seems to be increasing in the queue. I’m in the 14 days cooling off period and would like to cancel my account and leave please.

Best answer by andewhite

When you’re in the cooling off period, technically you want to cancel your order @jasonleake.

Be careful @jasonleake, you don’t want to cancel your iD account by mistake, and then have to pay an early termination fee. 

 

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4 replies

andewhite
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Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12512 replies
  • Answer
  • July 17, 2023

When you’re in the cooling off period, technically you want to cancel your order @jasonleake.

Be careful @jasonleake, you don’t want to cancel your iD account by mistake, and then have to pay an early termination fee. 

 

Forum member (non-iD).
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • July 18, 2023

Hey @jasonleake,

You need to process a return in order to cancel within the returns period.

If you haven’t been able to get in touch, we can send you a PM here to pick up.

Mohammed

 

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Angela Danielle Williams
Community Member

I want to cancel my Id mobile contract 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8484 replies
  • October 13, 2023

Hi @Angela Danielle Williams 

 

Do you still require assistance with this?

 

 

I’d recommend the article above, however if you’d like us to get in touch to assist in a cancellation, please let us know.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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