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icloud


I have recently changed over to ID mobile from another provider and provided the PAC number and this was actioned at the start of this week. However, when I try to log into my iCloud the two factor authentication code which is being sent is not being received to my number. Has anyone had a similar issue and could there be some sort of block on this. I am receiving other calls and messages fine. 

Best answer by andewhite

Sounds like Apple aren’t sending the message to the correct device, @Martyn84

Apple 2FA isn’t an SMS - they send the message using a network connection to the Apple device.

Have you spoken to Apple, @Martyn84.

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6 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • February 3, 2024

Sounds like Apple aren’t sending the message to the correct device, @Martyn84

Apple 2FA isn’t an SMS - they send the message using a network connection to the Apple device.

Have you spoken to Apple, @Martyn84.


  • Author
  • New
 Contributor
  • 1 reply
  • February 3, 2024

It’s actually sorted now. Not sure how but everything  now seems to be working as it should be. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • February 5, 2024

Hi @Martyn84,

Welcome to the Community!

Glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash


  • New
 Contributor
  • 4 replies
  • August 27, 2024

No


  • New
 Contributor
  • 4 replies
  • August 27, 2024

Unable to access Apple ID, icloud, media and purchases

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • August 30, 2024

Hi there @Olubunmio, if you’re unable to access Apple ID etc, then I’d recommend contacting Apple directly, as we do not control those here.

 

Thanks,

Tyler