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Question

iD mobile account

  • September 16, 2023
  • 1 reply
  • 40 views

Peerlessgt
Community Member

I have an ID contract on my own phone and one for my daughter. I’ve now updated her phone and have a new contract but how do I cancel her old one. When I login I only see details of my own contract and can’t access her bill. I have a service user number if that helps? 

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1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 18, 2023

Hi @Peerlessgt,

Welcome to the Community!

All accounts need to be registered separately under different email addresses.

You’ll need to register her account under a new email address.

https://my.idmobile.co.uk/ja/web/cpw/pre-registration/-/registration/registerMyAccount


Kash