My ID mobile online account (and app) are showing completely wrong numbers. I’m also unable to do anything with my account, such as set the data cap. The dates of the monthly allowances are also showing 2017, which is ridiculous. The pictures below show the issue:
If you have registered an account with an email address previously to an old account this won’t link to the new account, the new account will require a new iD Mobile app/website account registering with a different email address/username.
I have the same problem. I can login and see old details. I can't set up a new account as the email is already used. Can you either delete the old profile (possible via a gdpr data request so definitely possible) or build in functionality to have multiple accounts on one profile please.
I have the same problem. I can login and see old details. I can't set up a new account as the email is already used. Can you either delete the old profile (possible via a gdpr data request so definitely possible) or build in functionality to have multiple accounts on one profile please.
I think we’re out of luck. I don’t think the people who respond here are even able to communicate with the team that actually do the website coding.
If you have registered an account with an email address previously to an old account this won’t link to the new account, the new account will require a new iD Mobile app/website account registering with a different email address/username.
To be fair it works, it's just a bit silly I have to make anew email address to access my account. It seems like something that should be built into the code that it can handle.
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