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ID Mobile account showing incorrect details + unable to change data cap

  • November 15, 2022
  • 9 replies
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My ID mobile online account (and app) are showing completely wrong numbers. I’m also unable to do anything with my account, such as set the data cap. The dates of the monthly allowances are also showing 2017, which is ridiculous. The pictures below show the issue:

 

 

Best answer by Tom B

Hi @Peter-wants-it-to-work @joejoejoe123 

 

Have you tried the above mentioned by @Mohammed?

 

If you have registered an account with an email address previously to an old account this won’t link to the new account, the new account will require a new iD Mobile app/website account registering with a different email address/username.

 

Tom

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9 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • November 22, 2022

Hey @joejoejoe123,

Are you logging into a previous old contract account you may have had with us or are the details used for your current account that’s active?

Do the issues happen on the app also?

Mohammed


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  • February 20, 2023
Mohammed wrote:

Hey @joejoejoe123,

Are you logging into a previous old contract account you may have had with us or are the details used for your current account that’s active?

Do the issues happen on the app also?

Mohammed

Yes I have an old account with the same details, but they’re also the details for my current account.

 

The issue is also present on the app. I currently have no way of seeing how much data I have left, my data cap, anything at all.


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • February 21, 2023

Hello @joejoejoe123,

You will need to re-register with a new account for the number you joined with as the old account refers to the previous account you had with us.

Can you try doing this?

Mohammed

 


Peter-wants-it-to-work
New
 Contributor

I have the same problem. I can login and see old details. I can't set up a new account as the email is already used. Can you either delete the old profile (possible via a gdpr data request so definitely possible) or build in functionality to have multiple accounts on one profile please. 


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  • March 8, 2023
Peter-wants-it-to-work wrote:

I have the same problem. I can login and see old details. I can't set up a new account as the email is already used. Can you either delete the old profile (possible via a gdpr data request so definitely possible) or build in functionality to have multiple accounts on one profile please. 

 

I think we’re out of luck. I don’t think the people who respond here are even able to communicate with the team that actually do the website coding.


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • Answer
  • March 9, 2023

Hi @Peter-wants-it-to-work @joejoejoe123 

 

Have you tried the above mentioned by @Mohammed?

 

If you have registered an account with an email address previously to an old account this won’t link to the new account, the new account will require a new iD Mobile app/website account registering with a different email address/username.

 

Tom


Peter-wants-it-to-work
New
 Contributor

That means using a new email address. 


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  • March 10, 2023

To be fair it works, it's just a bit silly I have to make anew email address to access my account. It seems like something that should be built into the code that it can handle.


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • March 10, 2023
Peter-wants-it-to-work wrote:

That means using a new email address. 

Correct, as you’ve made a new iD Mobile plan it’d require a new iD Mobile app/website account, therefore also a different email address.

 

Tom