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ID Mobile application


I applied for two mobile phone with ID mobile via CPW.  One for my wife and one for me.  The application didn’t say that you couldn’t apply for two.  After a couple of days and not hearing from CPW., I phoned after the best part of an afternoon spent on the phone with them, they finally said that I couldn’t apply for two.  The service was terrible, so rather than proceed, I cancelled the order.

I went Mobiles.co.uk (yes, I found out later that they are the same company as  CPW) and my wife’s application was accepted but mine was not.  My credit score cannot be improved as I don’t miss payments, I’m not overdrawn, have lived at the same address for a decade and have not bank more more than a decade.

Mobile.co.uk said that CPW hadn’t advised ID mobile of the cancellation of my order and that was the reason for failing the credit check.  

Is this true and will I have to wait 90 days before applying again because CPW are such a shambles ?

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12408 replies
  • October 18, 2023

Perhaps Carphone Warehouse are best placed to answer your question @Gregory Graham, although I’m not sure many companies would tell you exactly why a credit application has failed. 

https://selfhelp.carphonewarehouse.com/SelfHelp/request.do?forward=contactus

While Carphone Warehouse, mobiles.co.uk, and iD Mobile are all part of the Currys group, they’re operated as separate businesses.

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • October 20, 2023

Hi @Gregory Graham 

 

I’m sorry to hear you’ve failed a credit check, after a credit check has failed we’d recommend at least 90 days before trying again.

 

Tom