Why is live chat NEVER working. It is IMPOSSIBLE to try and speak to someone about a genuine account query. Please advise ID MOBILE
Solved
id mobile help
Best answer by Tom
Hi
I’ve just tried the live chat with success, what about it didn’t work for yourself?
Have you tried a different browser or device?
Tom
This topic has been closed for replies.
+25Hi
I’ve just tried the live chat with success, what about it didn’t work for yourself?
Have you tried a different browser or device?
Tom
I want. to settle my account and leave ID how do I do it.
+22There are various ways to leave iD, either by requesting a PAC or STAC
However, to be able to have any information available right there and then, including any early termination fees if applicable, I would suggest you contact iD via Live Chat
https://www.idmobile.co.uk/live-chat
It would be also advisable to start the chat with Leave iD.
Hope this helps.
+25Hi
To leave iD Mobile you’ll be able to request a disconnection, which would take place 30 days from the date you request it and disconnect your number, a final bill would then be issued within 24 hours.
Or you’d be able to request and use a PAC code, so you can take your number to another network and once the other network uses the PAC code from us, the plan on our side would disconnect, final bill would again be sent within 24 hours of that.
Tom
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.