I received SIM card, however like all of the new users without the phone number.
So I checked how to find the phone number, I have put the card in the phone. Nothing there, checked many times in the settings, following what other users did.
And can’t phone my other number… because I have no credits… and how I can top-up if I do not know the phone number? 😡😡😡
Best answer by Tom
Hi
Glad to hear you’ve got that sorted, please let us know if you need anything else.
Tom
+25Hi
Have you checked your emails? The phone number is typically found there, including on a “Welcome to iD” email we send upon dispatch.
Tom
I received SIM card, however like all of the new users without the phone number.
So I checked how to find the phone number, I have put the card in the phone. Nothing there, checked many times in the settings, following what other users did.
And can’t phone my other number… because I have no credits… and how I can top-up if I do not know the phone number? 😡😡😡
Hi Ikalskdall, Hi there, Hope you don’t mind me saying but if you haven’t already please send your concerns through their complaints procedure. That way if it’s not resolved after 8 weeks you can take your complaint to the ombudsman and they will intervene. Hope that helps
Thanks
The phone number was in the attached PDF invoice. It was in the email titled: Thank you for your recent purchase: here transaction no
Another problem I had was that the switching form was giving the error, although I’m sure I entered all info correctly after finding the mobile number: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.
I went to online chat and after asking a couple of times this useless chatbot to switch me to a human, I finally got to someone that did the PAC switch for me.
Hope it helps others too!
+25Hi
I believe we’re in PMs with you about your issues which are completely separate to anything in this thread.
Tom
+25Hi
Glad to hear you’ve got that sorted, please let us know if you need anything else.
Tom
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