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Question

Ihave lost sim card, block my number abnd now need a new sim sent out to my address


Brian Nelson Waters
Community Member

can you please DM me so we can work this out. I have tried the online chat and thyre continually busy. 

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3 replies

Geluk
Silver Contributor
Forum|alt.badge.img+10
  • Silver Contributor
  • 441 replies
  • August 5, 2023

Send them a Direct Message via Social Media.


Brian Nelson Waters
Community Member

within two minutes - HI, you can visit your nearest curry's store and they can get a you a replacement free. ASTONISHING! pass the buck, and NOT what it says on the web help. (gets galoshes and wellies out for the 30 mile round trip needed!)


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 7, 2023

Hello @Brian Nelson Waters,

The quickest method is getting a replacement SIM via Currys so we can activate it the same day.

If you’re not in a rush then a replacement SIM Can be sent out via DPD or Royal Mail.

Have you since got one and activated it?

Mohammed